Through this privacy policy, SaviourVPN aims to clarify the types of information, including personal data, that we gather when you utilize our services or visit our Site. We want to explain the reasons for collecting this data, the methods we use to collect, handle, and protect it, who may have access to it, and how you can manage your information, including verifying, amending, or deleting it. It’s also important for us to inform you about the kinds of information we never collect.Furthermore, our Privacy Policy details the security protocols we have in place to protect your data and provides contact information for any questions or concerns you may have regarding this policy.

We adhere to a strict data collection policy, limiting ourselves to only essential data needed to provide top-tier Services on a large scale. Our infrastructure is designed—and continuously refined—to ensure we don’t hold sensitive customer data. Consequently, we cannot reveal, misuse, or exploit data we don’t have. This includes not collecting any logs of your online activities connected to our Services, such as browsing history, data content, traffic destinations, or DNS queries. Additionally, we do not keep any connection logs, which means we don’t record your IP address, the VPN IP address assigned to you.

This Privacy Policy should be considered alongside the SaviourVPN Terms of Service (“Terms”). Collectively, they establish a binding contract between you and SaviourVPN, which requires careful review. Capitalized terms used in this Privacy Policy are defined as per their meaning in the Terms unless specified otherwise.

The fundamental objective of SaviourVPN is to protect your privacy.

General Information

Overview

SaviourVPN may gather five distinct categories of information based on how you interact with the Services. For comprehensive details on each category, please see the corresponding sections below.

(i) Account-related Personal Information (“Personal Information”)

Personal Information refers to any data that, whether used individually or in conjunction with other information, can uniquely identify a person. This information is gathered to deliver our Services to you, which includes safeguarding against fraudulent account creation and unauthorized access. It typically encompasses details like your name, email, and payment details provided during account registration or modification.

(ii) Summarized Data for Apps and VPN Connections (“Usage Statistics Data”)

To ensure top-notch customer support and quality services, we collect a small amount of Usage Statistics Data. This data category excludes any details regarding your web browsing and online activities, especially when using the VPN. We do not gather (hence, do not utilize, reveal, or retain) any information related to the specifics of VPN traffic, DNS requests, or the IP addresses of users.

(iii) Non-Identifiable App Diagnostics, including crash reports (“Diagnostic Data”) (voluntary)

“Diagnostic Data” consists of anonymized information such as crash reports, usability stats, and VPN connection analyses that cannot be associated with any specific user. This function is akin to a “submit error report” feature. By default, Diagnostic Data is not collected. You have the option to consent to share your Diagnostic Data with us, which can be done through the app settings.

Personal Information Collection

When you establish or modify an Account with SaviourVPN, you supply us with Personal Information. This information is essential for us to deliver our Services to you. It includes your email address and payment details, which enable us to communicate with you, process payments and applicable taxes, prevent fraudulent activities, tend to support inquiries and convey important updates regarding your Account and the Services.

Payment-Related Personal Data

The specific Personal Data we collect varies based on your chosen payment method. This data may encompass your name, billing country, address, and credit card details. For certain payment options, you’ll be directed to third-party payment processor sites (like PayPal, Stripe, etc.) to finalize your payment. For details on the personal data these processors handle, please consult their terms and privacy policies. We also work together with reliable partners to streamline the login process, detect fraudulent registrations, and protect against account takeovers. These partners may access user IP addresses, but such addresses are kept separate from unrelated systems, are never linked to any user’s online activities (as no such data is collected), and are deleted permanently after 30 days.

SaviourVPN utilizes your email for several purposes:

• To grant you entry to our Services, which includes sending emails for password resets or verifications.
• To dispatch transactional emails concerning your payments.
• To provide you with the latest updates and news.
• To engage in communication regarding your Account or to address your inquiries.
• To deliver promotional content, like deals, surveys, and invitations, along with other SaviourVPN-related information that might interest you (“Promotional Emails”). Should you prefer not to receive such emails, you can opt-out by following the unsubscribe instructions provided in these communications.

SaviourVPN employs your Personal Data solely as outlined in this Privacy Policy and does not trade or rent it out to external parties. Your Personal Data is gathered and utilized strictly within the bounds of legal legitimacy, primarily to honor our contractual commitments to you, as stipulated in the Agreement between you and SaviourVPN.

SaviourVPN exclusively manages the personal information linked to its accounts. This includes data storage on systems and services that SaviourVPN and its affiliates own or lease. In rare cases where processing by other associated entities is necessary, the sharing of this data is limited to what’s needed for the time required to process it, strictly for the reasons and interests stated in this Privacy Policy, while always maintaining equivalent data protection standards. To clarify, under no circumstances will the control of SaviourVPN users’ personal information be handed over to any other related entities.

How We Protect and Retain Your Personal Data

Security

SaviourVPN has established top-tier security protocols across physical, technological, and procedural domains to safeguard its premises and data repositories, thereby mitigating risks of data loss, misuse, or unauthorized access, alteration, or exposure of your Personal Data. While we trust in the strength of our security systems, it’s acknowledged that no security framework can guarantee absolute invulnerability. Consequently, our fundamental policy is to gather only the essential data.

Data Centers and Server Security

Our servers are located within data centers that follow strict security measures. These facilities do not mandate the logging or retention of any traffic or personal Data pertaining to your utilization of the Services. Should a data center propose such data logging, we would terminate our association with that provider and seek other solutions. In the event of government confiscation of one of our VPN servers, they would not find any logs or data linking any user to specific events, sites, or activities.

Data Retention Policy

Your Personal Data is kept only for a necessary duration, complying with relevant data protection legislation, and is contingent on your consent or a justified cause for its retention. Importantly, this data does not encompass sensitive details like your browsing history, DNS lookups, IP addresses associated with such data, or any other online actions.

Protecting Your Personal Data in Connection with Service Providers

SaviourVPN’s service providers, which include agents and contractors, may be granted limited access to your data, which is essential for facilitating payment processing, service administration, and other business operations. These service providers are bound by strict confidentiality and data handling agreements, ensuring that your data remains private and is used solely for the purpose of delivering the services they provide for SaviourVPN. They are also contractually obligated to adhere to all relevant data protection laws, particularly those governing the transfer of personal data from the EU/EEA to other countries.

Data Access by Service Providers

Service Providers engaged by SaviourVPN are granted access solely to the data required for the execution of their designated services. This access explicitly excludes any VPN usage or connection data, as we have not collected such information.

Furthermore, we may disclose your Personal Data in situations where you have explicitly consented to the sharing or transfer of your information. This could include your agreement to marketing communications or your decision to subscribe to additional services or features.

How We Protect and Retain Information Related to Email, Live Chat, and Feedback Forms

To safeguard and retain information related to email, live chat, and feedback forms, we implement several measures:

Data Encryption: All communication through email, live chat, and feedback forms is encrypted to ensure that the information remains confidential and secure from unauthorized access.

Access Control: Strict access controls are in place to ensure that only authorized personnel can access the information for legitimate business purposes.

Data Retention Policy: We retain the information only for as long as necessary to provide you with our services and support and in compliance with applicable legal and regulatory requirements.

Regular Audits: Regular security audits are conducted to ensure that the protection measures are effective and up to date.

User Control: Users have the right to access their personal information, request corrections, or ask for deletion in accordance with our privacy policy.

These steps help maintain the integrity and privacy of your personal information while allowing us to provide you with high-quality service and support. If you have any specific questions about our practices, please feel free to reach out to us.

Cookies and Third-Party Analytics

To enhance user experience and gather analytical data, SaviourVPN employs various analytics tools, some of which are provided by external Service Providers. While these tools utilize cookies, mobile identifiers, and similar data to create analytical reports and statistics, they are not designed to access any directly identifying information or the Personal Data submitted by users to SaviourVPN.

What is a Cookie?

A cookie is a small piece of data in the form of a text file that is placed on your computer or mobile device when you visit a website. These cookies enable the website to recall your past activities or choices, facilitating the enhancement of your experience by providing features like automatic login and remembering your language preferences. As we make ongoing improvements to our website, the types of Cookies we utilize may change.

Device Information Usage

SaviourVPN collects device-specific details such as the device model, operating system and language settings, and unique mobile identifiers from Android or iOS devices. This information is utilized to compile statistics regarding the marketing avenues and advertising affiliates that direct users to discover and register for SaviourVPN Apps. Rest assured, this data compilation excludes any personally identifiable information like your name or email address.

Managing Mobile Identifiers

At any point, users have the option to deactivate or reset their device’s mobile identifiers. For guidance on how to do this, users can refer to the official Apple instructions on Advertising & Privacy for iOS devices or the Google instructions for managing settings on Android devices. These resources provide step-by-step directions for controlling mobile identifiers.

Analyzing Email Communications

SaviourVPN, along with its Service Providers, gathers data to create statistical analyses aimed at evaluating and enhancing our email communications. This may involve producing reports to determine the success rate of email delivery, identify any potential delays, or track the frequency of email openings.

Engaging with External Third-Party Entities

Our website may feature links to other websites, apps, products, or services that are not under SaviourVPN’s purview and come with their own set of rules. Be mindful that these entities might gather your personal details. SaviourVPN does not oversee their privacy policies or content. We advise you to familiarize yourself with the terms, conditions, and privacy statements of any third-party providers you interact with through our website or services.

Your Privacy Rights

Rights

In using our Services, you have the following rights (subject to certain exceptions or exemptions).

• You have a right to access personal data held about you.
• You have the right to request that we rectify any personal data we hold that is inaccurate or incomplete.
• You have the right to request the deletion of your personal data. Please note that such deletion may result in us no longer being able to provide you with our Services.
• You have the right to request restriction of or object to the processing of your personal data.
• You have the right to request and receive your personal data in a commonly used format (data portability).
• You have the right to withdraw your consent at any time based on which processing is based.
• You have a right to complain to your local data protection supervisory authority.
• You can exercise your rights above by contacting us.

You may have a third party submit a request on your behalf as an authorized agent. To confirm that the authorized agent is entitled to submit a request on your behalf, they must have written authorization signed by you, and you must provide us with a copy of the signed authorization. To ensure your privacy and security, we may take further steps to verify your identity.

We will address any requests in accordance with applicable laws and to the best of our ability in a timely manner.

Privacy Policy Updates

Our Privacy Policy may undergo modifications periodically. These changes will align with the relevant privacy regulations and standards. By continuing to use our Services or visiting the Site, you are agreeing to the updated Privacy Policy.

Reaching Out to SaviourVPN

Should you have inquiries or issues about our Privacy Policy, its legal adherence, or our data handling practices, or if you’d like to exercise your rights regarding privacy, we welcome you to contact us via email at [email protected].